Noviq Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the Noviq shift-scheduling platform — the websites under noviq.rallyve.com, the workspaces served on its subdomains, and the related services (together, the “Service”) — operated by Rallyve (“Noviq”, “we”, “us”).

By creating an account, accepting an invitation to a workspace, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

These Terms are published in Hebrew and in English. The Hebrew version is the binding version; this English text is provided for convenience.

1. Definitions

“Customer” — the organization (company, team, or other entity) on whose behalf a workspace is created.
“Workspace” — a tenant environment on the Service (for example, yourcompany.noviq.rallyve.com) administered by the Customer.
“Authorized User” — an individual the Customer invites to its Workspace (employees, managers, finance staff, administrators).
“Customer Data” — all data submitted to a Workspace by or on behalf of the Customer or its Authorized Users, including employee details, schedules, availability, leave requests, and timesheets.

2. The Service

Noviq is a multi-tenant platform for planning and managing shift work: building and publishing schedules, collecting availability, requesting and approving leave, recording attendance and hours, and producing related summaries and exports. Features may evolve over time as described in section 11.

The Service is currently provided free of charge during its early-access period. We may introduce paid plans in the future; if we do, we will give Customers reasonable advance notice, and continued use of paid features will require accepting the applicable pricing. We will not start charging for the Service silently.

3. Accounts and eligibility

You must be at least 16 years old to use the Service.
You must provide accurate registration details and keep them up to date.
You are responsible for safeguarding your sign-in credentials and for activity performed under your account. Notify us promptly at support@rallyve.com if you suspect unauthorized use.
An account is personal. Do not share an account between multiple people — invite each person to the Workspace instead.

4. Workspaces and the Customer’s responsibilities

The person who creates a Workspace, or who administers it, represents that they are authorized to act for the Customer and to bind it to these Terms. The Customer is responsible for:

managing roles and access in its Workspace (administrators, managers, finance, employees) and removing access when no longer appropriate;
having a lawful basis for the personal data it and its Authorized Users enter into the Workspace — in particular employee data — and for informing its employees about that processing, as required by the Israeli Protection of Privacy Law and any other applicable law (see also section 7);
the accuracy of Customer Data and the decisions made on the basis of it; and
acts and omissions of its Authorized Users in the Workspace.

5. Authorized Users

Authorized Users access a Workspace under the Customer’s authority. The Customer controls the data in its Workspace, including data about Authorized Users; requests concerning that data (for example, correcting an employment record) should be directed first to the Customer’s administrator. Authorized Users must comply with these Terms when using the Service.

6. Customer Data

Ownership. The Customer retains all rights in Customer Data. We claim no ownership of it.
License to operate. The Customer grants us the rights needed to host, process, transmit, display, and back up Customer Data solely to provide and secure the Service, as described in the Privacy Policy and the data-processing terms at /legal/dpa.
Export. The Service provides export tools (for example, payroll and timesheet exports). The Customer is responsible for exporting any data it needs for its own records.
Retention after termination.Following termination of a Workspace, we retain Customer Data for a wind-down period of 30 days, during which the Customer may request an export, after which we delete or anonymize it except where law requires longer retention (see the Privacy Policy’s retention section).

7. Privacy and data protection

Our Privacy Policydescribes what personal data we process, for which purposes, where it is hosted, and the rights of the people it concerns. For Customer Data, the Customer is the controller (the “database owner” under the Israeli Protection of Privacy Law) and we act as its processing service provider (“holder”) under the Customer’s instructions, per the data-processing terms at /legal/dpa.

8. Acceptable use

When using the Service, you must not:

break the law or infringe the rights of others;
upload content that is unlawful, defamatory, or that you have no right to share;
probe, scan, or test the vulnerability of the Service, bypass access controls, or access data of another Workspace or another user without authorization;
interfere with the Service’s operation — including overloading it, introducing malware, or scraping it at scale;
resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement; or
reverse engineer or copy the Service or any part of it, except to the extent a legal right to do so cannot be contractually waived.

We may investigate violations and suspend or limit access as described in section 16.

9. Third-party services

The Service can integrate with third-party services at the Customer’s choice — for example, sending Workspace notifications to Slack via a webhook the Customer connects. Third-party services are governed by their own terms, and we are not responsible for them. Public-holiday information shown in the Service is derived from public calendar sources and is provided for convenience (see section 12).

10. Intellectual property

The Service — including its software, design, and branding — is owned by us or our licensors and is protected by intellectual-property law. Except for the limited right to use the Service under these Terms, no rights are granted to you. If you send us feedback or suggestions, we may use them without obligation to you.

11. Availability, changes and support

We work to keep the Service available and dependable, but we do not commit to a specific uptime level, and the Service may be unavailable from time to time (maintenance, third-party hosting incidents, factors beyond our control).
We may add, change, or remove features. If a change materially reduces the Service’s core functionality for existing Customers, we will give reasonable advance notice.
Support is provided on a reasonable-efforts basis via support@rallyve.com.

12. Scheduling and payroll outputs are not professional advice

The Service includes calculations and indicators that relate to employment practices — for example, overtime and night-shift pay multipliers, rest-time flags, holiday-pay handling, and timesheet summaries. These are configurable planning aids only. They are not legal, tax, or payroll advice, they may not reflect every rule, collective agreement, or personal employment contract that applies to the Customer’s employees, and they do not replace a payroll professional. The Customer remains solely responsible for complying with labor law and for the accuracy of wages actually paid.

13. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind — express or implied — including fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free, to the maximum extent permitted by law.

14. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data; and (b) our total aggregate liability arising out of or related to the Service is limited to the greater of the amounts the Customer paid us for the Service in the 12 months preceding the event giving rise to the claim, and ₪1,000.

Nothing in these Terms limits liability that cannot be limited under applicable law (such as liability for willful misconduct).

15. Indemnification

The Customer will defend and indemnify us against third-party claims arising from Customer Data or from the Customer’s or its Authorized Users’ use of the Service in violation of these Terms or of applicable law (including employee privacy-notice obligations), except to the extent the claim results from our breach of these Terms.

16. Term, suspension and termination

These Terms apply for as long as you use the Service. The Customer may stop using the Service and request Workspace deletion at any time; individual users may delete their account as described in the Privacy Policy.
We may suspend or restrict access — to a user or a Workspace — where reasonably necessary to address a material breach of these Terms, a security risk, or a legal requirement. Where practical, we will notify the affected Customer and work to restore access quickly.
We may terminate the Service or a Workspace for cause if a material breach is not cured within 14 days of notice, or if required by law. Section 6 (retention after termination) then applies.

17. Changes to these Terms

We may update these Terms from time to time. Each version is dated, and the current version is always published at noviq.rallyve.com/legal/terms. For material changes we will give notice in the Service (and, where appropriate, by email) before the change takes effect, and you will be asked to accept the updated Terms on your next sign-in. Continued use of the Service after the effective date constitutes acceptance.

18. Governing law and jurisdiction

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. The competent courts of Tel Aviv–Jaffa have exclusive jurisdiction over any dispute arising from these Terms or the Service.

19. General

Entire agreement. These Terms, the Privacy Policy, and the data-processing terms they reference are the entire agreement between you and us regarding the Service, unless a separate written agreement between the Customer and us states otherwise.
Severability. If a provision is held unenforceable, the rest remains in effect.
No waiver. Not enforcing a provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets, with notice.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

20. Contact

Questions about these Terms: support@rallyve.com. Privacy matters: support@rallyve.com.