Frequently asked questions
Short, factual answers about the product, pricing, security and the Hebrew/Israeli side of Noviq. Something missing? Ask us from the signup page.
What is Noviq?
Noviq is a multi-tenant shift-scheduling platform for 24/7 operations, NOC and SOC teams. It covers scheduling with live coverage tones, availability, leave, shift swaps, timesheets, payroll exports and analytics — in English and Hebrew, with each workspace on its own subdomain.
Who is Noviq for?
Teams that staff around the clock: NOC and SOC rotations, IT ops, support desks, monitoring rooms — anywhere the week is a grid of shifts and an empty slot is an incident. It fits teams from a handful of people to multi-team departments.
How much does Noviq cost?
Free for up to 5 active members. Team is $3 and Pro is $5 per active member per month; Enterprise is custom. The pricing page lists what each tier includes.
How does the 30-day trial work?
Every new workspace starts on a full-product Pro trial for 30 days, no credit card. When it ends, teams of 5 or fewer land on Free automatically; bigger teams pick a plan.
What does the Free plan include?
Manual scheduling, availability, leave and timesheets for up to 5 active members — the core loop, free for as long as you like.
Do I need a credit card to sign up?
No. You add payment details only when you choose a paid plan.
How is my data protected?
Each workspace lives on its own subdomain with per-tenant isolation; all writes go through audited server-side actions, and browsers can't write to the database directly. The security page and the DPA cover the details.
Is my workspace separated from other companies?
Yes. Every workspace gets its own subdomain and its own data scope; members of one workspace can't read another's data. Inside a workspace, role gates scope what each person sees.
Does Noviq support Hebrew?
Fully. The entire product — including notifications, emails and the legal documents — ships in Hebrew and English, with a proper right-to-left layout rather than a mirrored afterthought.
Does Noviq handle Israeli overtime and Shabbat rates?
Yes. The payroll engine has an Israeli preset: 125%/150% daily overtime, night-shift detection, and Shabbat/holiday premiums driven by the Hebrew calendar, including erev chag. A flat preset exists for everyone else.
Does Noviq integrate with Slack?
Yes. Open-shift fill requests post to a channel and can be claimed from there; approvals and schedule changes notify people where they already work. Email delivery is built in as well.
Can employees swap shifts?
Yes — both give-aways and mutual trades. Noviq pre-checks rest windows and conflicts, the manager approves, and both slots update atomically.
How does auto-scheduling work?
The engine fills the week from availability, staffing minimums and a fairness score that spreads nights and weekends. If a slot can't be covered, it explains why instead of leaving you guessing.
Can I export timesheets and payroll data?
Yes — XLSX and CSV exports with per-rate breakdowns, ready for payroll. Employees can export their own timesheet at any tier.
Is Noviq accessible?
The public and product surfaces target WCAG 2.1 AA (the bar the Israeli IS 5568 standard adopts) — keyboard navigation, screen-reader labels and contrast are tested in both languages. See the accessibility statement.
What happens to my data if I stop paying?
Nothing is deleted. The workspace turns read-only, statutory records like timesheets are retained per the retention policy, and you can export your data. Come back and it's all still there.