Support
Noviq is used by two kinds of people, and the fastest route to a fix depends on which one you are.
Write to us
English or Hebrew, whichever you prefer. Three things make the first reply a useful one instead of a question: your workspace address (something like acme.noviq.rallyve.com), what you expected to happen, and what happened instead.
If your employer gave you Noviq
Your schedule, your hours and your leave are managed where you work. A shift in the wrong place, hours that look wrong, or a leave request that has not moved is something your own manager can change directly — and sooner than we can. Write to us when the app itself is the problem: you cannot sign in, a screen will not load, or something is plainly broken.
If you run a workspace
Workspace admins can write to us about anything — billing, setting up teams and shifts, payroll rules, moving over from another tool, or a bug. There is no ticket system to learn: the address below reaches a person.
The mobile app
The Noviq app needs a workspace account, and your employer creates it by inviting you — there is no sign-up inside the app. You can delete your account from the app under Settings, "Delete my account". Records your employer must keep by law, such as the hours you worked, stay in their workspace; your contact details, pending requests, availability and any saved locations are removed.